1. Return Period
Customers may request a return within 3 days of receiving their order if the product is damaged, defective, or different from the product ordered.
Requests submitted after this period may not be accepted.
2. Eligibility for Returns
To qualify for a return, the following conditions must be met:
The product must be unused and unworn.
The product must be returned in its original packaging.
The product must be damaged, defective, or incorrect compared with the order placed.
The customer must contact Timensty within 3 days of receiving the order.
The customer may be asked to provide clear photographs or videos showing the issue.
Products that have been worn, used, damaged through misuse, or returned without their original packaging may not qualify for a return.
3. How to Request a Return
To request a return, please follow these steps:
Contact Timensty on 03211350479 within 3 days of receiving your order.
Provide your order details and explain the reason for the return.
Share photographs or videos of the product if requested.
Wait for confirmation and return instructions from our customer support team.
If your request is approved, follow the instructions provided to return the product.
Please do not send a product back before receiving return instructions from Timensty.
4. Return Shipping Charges
For approved returns, the customer is generally responsible for return shipping charges.
However, if the product is confirmed to be defective or damaged, or if the wrong product was sent, Timensty will cover the return shipping cost.
5. Refund Policy
Refunds are available for eligible returns that have been approved by Timensty.
Refunds will be issued through bank transfer only.
For Cash on Delivery (COD) orders, refunds will also be processed through bank transfer.
Customers may be asked to provide accurate bank account details to receive their refund.
Refunds will be processed after the returned product has been received and inspected.
The time required for the refund to appear in your account may depend on the processing time of the relevant bank.
6. Non-Returnable Situations
Returns may be declined in the following situations:
The return request is submitted more than 3 days after delivery.
The product has been worn, used, or damaged due to misuse.
The original packaging is missing.
The product does not meet the eligibility conditions stated in this policy.
The reported issue cannot be verified following inspection.
These conditions do not remove any rights customers may have under applicable law.
7. One-Month Warranty
Timensty offers a 1-month warranty on eligible watches, subject to the applicable warranty terms.
The warranty is intended to cover qualifying manufacturing defects. Damage caused by accidents, misuse, unauthorized repairs, or normal wear and tear may not be covered.
Please contact Timensty on 03211350479 to report a potential warranty issue and receive further instructions.
The exact warranty coverage and exclusions should be confirmed in the product warranty terms.
8. Exchanges
Timensty's current policy covers eligible returns and refunds only. Product exchanges are not currently offered under this policy.
9. Contact Us
For return requests, refund questions, or warranty assistance, contact us at:
Timensty Customer Support
Phone / WhatsApp: 03211350479
Please include your order details when contacting us so that we can assist you efficiently.
Thank you for choosing Timensty. We appreciate your trust in our brand.